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BeppeSwiss
Topic Author
Posts: 3
Joined: Fri Jul 07, 2017 12:38 am

not charging

Fri Jul 07, 2017 12:41 am

I have a BV6000 bought less then one year ago. All of a sudden it downloaded a sw update and after that it could not be charded any longer.
It hence went shutting off and I cannot turn it on any more, nor does it work with any other chargers I tried.
I cannot access my files in the system either.
I need support to have it back working (still in guarantee).
Thanks for answering me and eventually suggesting where to send it for maintainance.
best greetings

Beppe
 
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blackview_admin
Posts: 6781
Joined: Mon Aug 17, 2015 3:30 am
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Re: not charging

Fri Jul 07, 2017 9:58 am

Please try if flashing the latest Firmware is working:

Flashing tutorial is here: viewtopic.php?f=144&t=147109
Firmware is here: viewtopic.php?f=144&t=178175

If that don't work please contact your seller for help first.
 
BeppeSwiss
Topic Author
Posts: 3
Joined: Fri Jul 07, 2017 12:38 am

Re: not charging

Fri Jul 07, 2017 11:06 pm

Didn t work also because I have 0% battery...
Any suggestions?
eventually where can I get assistance? any center in Switzerland?
Or where can I buy a new battery to run the phone and then upgrade the system?
Thanks!
Best

G
 
digitdia
Posts: 4
Joined: Thu Sep 17, 2015 10:24 am

Re: not charging

Thu Jul 13, 2017 5:25 pm

hi, I´m sure your battery is not broken, it´s only deep down to 0%. You can try the following: use a pc with USB port (be sure the USB Port energy savings are off) and use your usb cable to connect the phone with pc USB port. Yes, it will not charge immediatly but give the battery 1-2 hours to come back to life. The USB port from pc charges with less power and mostly the deep down battery comes back to life again. If it charged a few minutes at pc port again, you can stop pc charging and use your charger to charge it up to 100% again. I´m sure it will solve your problem - it already rescued a lot of my and my friends devices. Pls reply us here!
 
BeppeSwiss
Topic Author
Posts: 3
Joined: Fri Jul 07, 2017 12:38 am

Re: not charging

Tue Jul 25, 2017 10:22 pm

HAllo! I opened the phone and there's a hardware problem with the wiring. Had to send the phone to repair at a private store.... asked me for more then a new phone...
No assistance from Blackview ... even if phone has less then 1 year...
 
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blackview_admin
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Re: not charging

Wed Aug 02, 2017 9:02 am

BeppeSwiss wrote:
HAllo! I opened the phone and there's a hardware problem with the wiring. Had to send the phone to repair at a private store.... asked me for more then a new phone...
No assistance from Blackview ... even if phone has less then 1 year...


Please ask your seller for help with hardware issues in the warranty time.

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