Blackview User Forum

 
hiro
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Posts: 6
Joined: Wed Jun 21, 2017 5:06 pm

Re: Problem with touch screen

Sat Jun 24, 2017 4:47 pm

What parts should I look for to get rid of the malfunction? Full screen - digitizer + LCD? Digitizer only? The whole LCD + digitizer + frame?
Or maybe blackview could help with these parts?
 
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Re: Problem with touch screen

Mon Jun 26, 2017 7:40 am

hiro wrote:
Thank you all for your help. Now, phone runs on android 6 and the software from october.
I recorded another movie. It seems to me that the screen replacement will unfortunately be necessary. I hope my assumptions are wrong and somehow I can get rid of it without spending more money and waiting months for parts.
I'm sorry for the quality of the recording, but my current phone does not offer anything more ;)
https://youtu.be/6aXNak_hS-M


We will report to our technical person, any solution, will come back soon.
 
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Tomator
Posts: 169
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Re: Problem with touch screen

Mon Jun 26, 2017 3:52 pm

Front panel has all parts together. It looks like the entire screen was sensitive but the coordinates were screwed. I hope the hardware is OK and can be recalibrated. Let's see what BV will find out.
BV6000 P2 BV9500Pro
 
hiro
Topic Author
Posts: 6
Joined: Wed Jun 21, 2017 5:06 pm

Re: Problem with touch screen

Tue Jun 27, 2017 10:55 am

I am thinking about buying this whole front panel. The AE Smartphone Center has offered me a refund for the repair, so maybe it will not be that bad with my finances (as far as I can trust them). I do not know if there is a possibility of calibration, and before Blackview can find any solution it may take some time. Instead of waiting idle I could wait for a shipment from China. Do I have a good reason?
 
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Re: Problem with touch screen

Tue Jun 27, 2017 12:14 pm

It's surprising. I have bought my phone form AE Smartphone Center and had to deal with the problem on my own (buying parts from Desoon). Byt maybe there is still a magic period of two week since good arrival confirmation, when you may open a dispute :lol:
So, if you can get new front panel and repair refund, get it. Good idea.
BV6000 P2 BV9500Pro
 
hiro
Topic Author
Posts: 6
Joined: Wed Jun 21, 2017 5:06 pm

Re: Problem with touch screen

Tue Jun 27, 2017 3:30 pm

Experienced after a few adventures with less valuable items on ali I have not yet confirmed receipt of a package - I have 9 days to open dispute + something about 14 after the end of that time ;) If at that time someone finds a solution to the problem without replacing parts, I will give back money to seller and sell the panel on the popular Polish auction site :P
Will I lose water resistance after this repair?
 
Entso
Posts: 18
Joined: Thu Jun 22, 2017 2:46 pm

Re: Problem with touch screen

Tue Jun 27, 2017 5:54 pm

I have already open dispute on ali about the phone. But i can`t return phone to China because my Customs don`t allow shipping package with battery. Second my seller don`t know basics of how android phone works. He/she is shooting in the dark trying to close dispute. i don`t have much exp. in disputs. If someone know let me know.
About the screen, from Blackview official site say that it must be replaced the hole front panel.
And my BV6000 is in Red color and this is the part that blackview show me.
https://www.aliexpress.com/store/produc ... 0.0.UylVIP
The price for the part and for delivery is very high for (half of the phone price) and its very expensive for me and this is why i open dispute for full refund. I hope everything go well for you Hiro.
 
Dongermon
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Re: Problem with touch screen

Wed Jun 28, 2017 2:20 am

Entso wrote:
I have already open dispute on ali about the phone. But i can`t return phone to China because my Customs don`t allow shipping package with battery. Second my seller don`t know basics of how android phone works. He/she is shooting in the dark trying to close dispute. i don`t have much exp. in disputs. If someone know let me know.
About the screen, from Blackview official site say that it must be replaced the hole front panel.
And my BV6000 is in Red color and this is the part that blackview show me.
https://www.aliexpress.com/store/produc ... 0.0.UylVIP
The price for the part and for delivery is very high for (half of the phone price) and its very expensive for me and this is why i open dispute for full refund. I hope everything go well for you Hiro.


that is a fair price when you think about it, as youre getting an entire screen replacement, look at the original samsung note (n7000) its screen replacements are still being sold for £80
 
Entso
Posts: 18
Joined: Thu Jun 22, 2017 2:46 pm

Re: Problem with touch screen

Wed Jun 28, 2017 4:57 am

Yes I agree with you and with blackview store, but now I have to buy new screen and to give more money for replacement and seller don`t want to give money back.Is it fear to buy new phone and to start repair it after first 5 min of use?
 
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Tomator
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Re: Problem with touch screen

Wed Jun 28, 2017 11:26 am

hiro wrote:
Will I lose water resistance after this repair?

Nie powinno być z tym problemu. Uszczelki dookoła są gumowe. Jedyne, na co powinieneś zwrócić uwagę, to mikrofon. Jest zalany silikonem, więc po ostrożnym wydłubaniu i przełożeniu w nowe miejsce trzeba to równie ładnie oblać silikonem. Małą tubeczkę białego silikonu kupiłem w popularnym markecie budowlanym. Nie wrzucałem telefonu do wody po przełożeniu przodu, ale wierzę, że jest OK.
BV6000 P2 BV9500Pro

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