Blackview User Forum

 
Chipotte88
Posts: 2
Joined: Fri Jul 21, 2017 6:12 am

Re: Problem with touch screen

Sat Jul 22, 2017 7:43 am

Hello

Has somebody a solution for this problem ? I need help, I have the same problem after I turned off the glove mod :cry:

Sorry for my approximate English.
 
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McSNox
Posts: 20
Joined: Wed Oct 19, 2016 5:57 am
Location: Russian

Re: Problem with touch screen

Tue Jul 25, 2017 8:13 am

Hey.
Recently, a common effort of members of the 4pda forum revealed a problem with the restart of the phone during a conversation. As it turned out on some revisions of the touchscreen (0x01 for me) if you apply a palm or several fingers to the unlocked display and hold for a little more than 30 seconds, the phone restarts. Apparently the same thing happens when talking, when the ear is in contact with the display for a long time.
Apparently because of different revisions of the touchscreen there are problems with the drivers of these touchscreens.

 Blackview, can you still somehow react to the comments of your customers? You certainly are good fellows, that you try to support updates. But you have complicated your own life by creating such a large number of revisions of touchscreens, because of which a lot of problems arise.
I ask you to deliver this information to specialists working on ROM.

Ready to be a beta tester for ROM on the device with 0x01 revision of the touchscreen.

Sorry for my english.
Blackview BV6000 V01_20170708
 
User avatar
Digins
Posts: 1
Joined: Tue Jul 25, 2017 3:14 pm

Re: Problem with touch screen

Tue Jul 25, 2017 3:24 pm

I'm sorry, but my new phone has a problem with the touchscreen
https://youtu.be/YF6Jc4foImI
 
Parcheval
Posts: 136
Joined: Wed Dec 07, 2016 11:58 am

Re: Problem with touch screen

Wed Jul 26, 2017 12:45 am

Which firmware do you have currently installed?
BV_BV9500_V1.0_20190320_20190320-1435
 
hjz6481
Posts: 2
Joined: Wed Jul 26, 2017 3:18 am

Re: Problem with touch screen

Wed Jul 26, 2017 3:32 am

*#*#3646633#*#* go to touch screen settings then go to "tpd_em_debounce_time1" change the value to 2
Screenshot_20170726-051223.png
touch
Screenshot_20170726-051223.png (59.43 KiB) Viewed 2181 times

It works only for a short time and the Setting goes back to the old value...
Last edited by hjz6481 on Fri Jul 28, 2017 9:02 am, edited 1 time in total.
 
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McSNox
Posts: 20
Joined: Wed Oct 19, 2016 5:57 am
Location: Russian

Re: Problem with touch screen

Thu Jul 27, 2017 8:48 am

hjz6481 wrote:
*#*#3646633#*#* go to touch screen settings then go to "tpd_em_debounce_time1" change the value to 2
Screenshot_20170726-051223.png


This command does not work!
Do you do this on the last firmware (0708)?
Blackview BV6000 V01_20170708
 
Entso
Posts: 18
Joined: Thu Jun 22, 2017 2:46 pm

Re: Problem with touch screen

Thu Jul 27, 2017 5:52 pm

I hate when someone post something with no good explanation!
*#*#3646633#*#* can not be activated, only Engineer Mode with *#9646633# works, but there is not touch screen option or something like hjz6481 post. Can u be more specific how to do this ?
regards
 
hjz6481
Posts: 2
Joined: Wed Jul 26, 2017 3:18 am

Re: Problem with touch screen

Fri Jul 28, 2017 8:51 am

sorry this is my konfiguration
Screenshot_20170728-104719.png
Screenshot_20170728-104719.png (90.41 KiB) Viewed 2115 times
 
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blackview_admin
Posts: 6776
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Problem with touch screen

Fri Aug 04, 2017 9:03 am

If you are affected by this issue of bad working touch screen after changing glove-mode-status please contact your seller to exchange the device. Sorry for this inconvenience. (Only) if you don't receive help by the seller please contact us with all your buying details (shop, date, order-number, ...).

I will now close this thread.

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