Blackview User Forum

 
sofyancell
Topic Author
Posts: 25
Joined: Fri Jul 15, 2016 11:51 am

Issues after update 20170517

Wed Jun 14, 2017 2:44 am

When i make a call or receive a call. The phone hang then restart.
 
Dongermon
Posts: 158
Joined: Thu Apr 06, 2017 6:48 pm

Re: Issues after update 20170517

Wed Jun 14, 2017 2:47 am

sofyancell wrote:
When i make a call or receive a call. The phone hang then restart.


Have you tried clearing the cache or reflashing?
 
sofyancell
Topic Author
Posts: 25
Joined: Fri Jul 15, 2016 11:51 am

Re: Issues after update 20170517

Wed Jun 14, 2017 3:37 am

Not working still hang then restart. Very much bug.
 
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blackview_admin
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Re: Issues after update 20170517

Wed Jun 14, 2017 9:40 am

sofyancell wrote:
Not working still hang then restart. Very much bug.

Try a factory reset. If that don't help you could reflash the ROM over PC or flashing an older version.
 
sofyancell
Topic Author
Posts: 25
Joined: Fri Jul 15, 2016 11:51 am

Re: Issues after update 20170517

Wed Jun 14, 2017 1:50 pm

blackview_admin wrote:
sofyancell wrote:
Not working still hang then restart. Very much bug.

Try a factory reset. If that don't help you could reflash the ROM over PC or flashing an older version.

Still hang after reflash. i don't know why..
 
Parcheval
Posts: 140
Joined: Wed Dec 07, 2016 11:58 am

Re: Issues after update 20170517

Wed Jun 14, 2017 3:21 pm

With which ROM did you flash?
BV_BV9500_V1.0_20190320_20190517-0041
 
sofyancell
Topic Author
Posts: 25
Joined: Fri Jul 15, 2016 11:51 am

Re: Issues after update 20170517

Wed Jun 14, 2017 7:06 pm

Parcheval wrote:
With which ROM did you flash?

Android 7 20170517
 
Parcheval
Posts: 140
Joined: Wed Dec 07, 2016 11:58 am

Re: Issues after update 20170517

Mon Jun 19, 2017 7:32 am

Any news/improvements? If not, would suggest to enter the service mode and perform the tests related to calls
BV_BV9500_V1.0_20190320_20190517-0041
 
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admin
Site Admin
Posts: 120
Joined: Fri Aug 14, 2015 10:06 am

Re: Issues after update 20170517

Tue Jun 20, 2017 3:15 am

sofyancell wrote:
When i make a call or receive a call. The phone hang then restart.

Please make sure the battery capacity is more than 20% before the flashing. You can try to reflash your phone again.
 
sofyancell
Topic Author
Posts: 25
Joined: Fri Jul 15, 2016 11:51 am

Re: Issues after update 20170517

Wed Jun 21, 2017 8:37 am

admin wrote:
sofyancell wrote:
When i make a call or receive a call. The phone hang then restart.

Please make sure the battery capacity is more than 20% before the flashing. You can try to reflash your phone again.

My battery is up 20%. I reflash twice and more, but still hàng and restart.

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