Long story with TomTop service.
In June 2016 I bought Blackview BV6000 in TomTop online store! Just right for me. In August or September began a problem with battery.
I was sent phone to the service under warranty to a specified address. Over time, when I wrote a few emails, they confirmed to have the package sent back. The package is expected to come to Germany. Then lost the the trail. Soon they began to shirk with various excuses. Now they are offering 100 eur, which I does not agree. This ceremony lasts from November 2016.
I demanded to replace the part or send me a new phone or return 150 EUR!
When something goes wrong, then it shows character. Very bad publicity!
Copy of a chat with TomTop service:
We have sent it out on 20170225, tracking number is RL906999443CH. Can be tracked on http://www.17track.net/en/track?nums=RL906999443CH&fc=0
Hope you will get it soon
So....You get the information in which werehouse is the package,
or you just "pulling me by the nose all the time"?
I give you 10 days, otherwise I had to describe the whole story on Blackview.com!!!
Pls advise your Invoice ID so that we can check for you.
Sorry your phone may return to us
how about we give you 100EUR for that
sorry our best offer is 100EUR