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gregoriogalli
Topic Author
Posts: 1
Joined: Fri Jun 02, 2017 6:28 am

bv6000 continuously restarting with wifi on

Fri Jun 02, 2017 6:37 am

Hello, my bv6000 sometimes starts to restart continously. It seems that this behaviour is linked to the wifi on. It stops with wifi off and restart with wifi on... Any help?


Android version: 7
Kernel version: 3.18.35
Buld: alps-mp-n0.mp7-V1_even6755.66.n
 
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blackview_admin
Posts: 7109
Joined: Mon Aug 17, 2015 3:30 am
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Re: bv6000 continuously restarting with wifi on

Sat Jun 03, 2017 8:57 am

If you can send us the related log, then we can well locate the problem.
enter into the engineer code(by *#9646633#)--log and debugging--MTk logger--click the red icon on the bottom of the screen to start--while the problem comes out, click the button"stop"
Then connecting your PC and send us the MTK log file and time of problem happening.
 
FreakinLobster
Posts: 1
Joined: Mon Jun 12, 2017 11:46 pm

Re: bv6000 continuously restarting with wifi on

Tue Jun 13, 2017 12:02 am

Hello, I'm having the same problem. The weird thing is that at work, it has no problems, but at home it keeps restarting. So it may be something related to the WiFi configuration. I inserted the code but it gives me a pop-up notice: "EM is an advanced debug mode. If you want to entry the EM, please entry the Developer options at settings!"... I didn't understand what to do and where is this option to enable.
 
Dongermon
Posts: 158
Joined: Thu Apr 06, 2017 6:48 pm

Re: bv6000 continuously restarting with wifi on

Tue Jun 13, 2017 2:04 am

FreakinLobster wrote:
Hello, I'm having the same problem. The weird thing is that at work, it has no problems, but at home it keeps restarting. So it may be something related to the WiFi configuration. I inserted the code but it gives me a pop-up notice: "EM is an advanced debug mode. If you want to entry the EM, please entry the Developer options at settings!"... I didn't understand what to do and where is this option to enable.


settings>about device> tap build number until it states you're now a developer>back to settings>developer options
 
Priyanga
Posts: 64
Joined: Sun May 21, 2017 2:59 pm

Re: bv6000 continuously restarting with wifi on

Tue Jun 13, 2017 4:40 am

Same happened to me in 2 23 17 ROM.then I updated to the latest problem solved.
 
Parcheval
Posts: 140
Joined: Wed Dec 07, 2016 11:58 am

Re: bv6000 continuously restarting with wifi on

Wed Jun 14, 2017 3:18 pm

Although logs are not very descriptive, always good to update first to the latest rom available
BV_BV9500_V1.0_20190320_20190517-0041
 
Smik
Posts: 2
Joined: Fri Jun 16, 2017 2:47 am

Re: bv6000 continuously restarting with wifi on

Fri Jun 16, 2017 3:04 am

same prob
 
Parcheval
Posts: 140
Joined: Wed Dec 07, 2016 11:58 am

Re: bv6000 continuously restarting with wifi on

Mon Jun 19, 2017 7:37 am

Did you update to the latest firmware available?
BV_BV9500_V1.0_20190320_20190517-0041
 
Sammimo72
Posts: 1
Joined: Tue Jul 04, 2017 6:43 pm

Re: bv6000 continuously restarting with wifi on

Tue Jul 04, 2017 6:52 pm

I have problem only with WPA WIFI... without encryption, WIFI working correctly.

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