broken display - warranty?

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
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Re: broken display - warranty?

Postby blackview_admin » Wed Aug 02, 2017 8:44 am

Entso wrote:I`m with the last update but waiting for touch screen to receive. Can u tell me what kind of silicone did u use for the microphone?
Thanks again.

I will ask our technician and reply if I receive an answer.

chronix
Posts: 3
Joined: Thu Aug 03, 2017 3:05 am

Re: broken display - warranty?

Postby chronix » Thu Aug 03, 2017 2:13 pm

Hi All,

Please advise how to go about getting the replacement screen.

I have tried to create a post with regards to my screen which suddenly went black. but till now I have not seen the Post.

I tried calling BV but no one answered

I tried to skype the Support also no one answered.

any my phone is only 4 months old.

This is frustrating as I need to get my data out.

Please help.
Thanks

Parcheval
Posts: 119
Joined: Wed Dec 07, 2016 11:58 am

Re: broken display - warranty?

Postby Parcheval » Tue Aug 08, 2017 8:55 am

blackview_admin wrote:
Entso wrote:I`m with the last update but waiting for touch screen to receive. Can u tell me what kind of silicone did u use for the microphone?
Thanks again.

I will ask our technician and reply if I receive an answer.
Actually I didn't unsolder/solder again the mike, I carefully took it away removing the silicone and put it back as it is in the new screen. I didn't put new silicone as I don't intend to put mine into the water but in these threads they speak about what to use:
viewtopic.php?f=142&t=200101&p=387143&hilit=silicone#p387143
viewtopic.php?f=142&t=123499&p=307917&hilit=silicone#p307917

blackview_admin
Posts: 2823
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: broken display - warranty?

Postby blackview_admin » Tue Aug 08, 2017 2:40 pm

chronix wrote:Hi All,

Please advise how to go about getting the replacement screen.
I have tried to create a post with regards to my screen which suddenly went black. but till now I have not seen the Post.
I tried calling BV but no one answered
I tried to skype the Support also no one answered.
any my phone is only 4 months old.
This is frustrating as I need to get my data out.

Please help.
Thanks


Please contact your seller for help first. Only if he will not help you contact us with all data of your buy (shop, date, order number, ...)


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