broken display - warranty?

dogarc
Posts: 3
Joined: Wed Apr 12, 2017 11:50 am

broken display - warranty?

Postby dogarc » Wed Apr 12, 2017 12:37 pm

Hi BV!
The display of my BV6000 broke when I dropped it from my pocket. The dealer said it was not covered by warranty, which is hard to believe after having seen the promo videos on youtube. Could you please advise?
Thanks!

blackview_admin
Posts: 3117
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: broken display - warranty?

Postby blackview_admin » Thu Apr 13, 2017 3:19 am

Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get support, the shop will contact us directly.

dogarc
Posts: 3
Joined: Wed Apr 12, 2017 11:50 am

Re: broken display - warranty?

Postby dogarc » Sat Apr 15, 2017 6:32 am

Hi!
I already did it, they said the display is not covered by warranty if broken. That's why turned to you, to get a statement from the manufacturer: does the warranty of your "indestructible" phone cover the damage of the display if it's dropped from cca. 60cm?
Thanks in advance!

dogarc
Posts: 3
Joined: Wed Apr 12, 2017 11:50 am

Re: broken display - warranty?

Postby dogarc » Tue Apr 25, 2017 3:32 pm

Hello again!
Still looking forward to your confirmation about the warranty diverting display as well. I'm afraid otherwise I can't convince the dealer to make further steps.
Thanks in advance!

Parcheval
Posts: 121
Joined: Wed Dec 07, 2016 11:58 am

Re: broken display - warranty?

Postby Parcheval » Wed Apr 26, 2017 11:47 am

Although advertised in the Blackview Youtube channel (https://www.youtube.com/watch?v=eXWucisXgoU for example) as having an ultra resistant display, the same happened to me... :o

Bought it in July 2016 to Amazon seller Tri-Color (order number 402-5894535-3311505) and got in contact with the seller, but without any reply

Nombre de empresa:Shen Zhen Shi Jun Rui Cheng Ke Ji You Xian Gong Si
Tipo de empresa:international trade
Número de registro mercantil:440301106384570
Número de IVA:GB152909893
Dirección de servicio al cliente:
FLAT/RM 15B 15/F
CHEUK NANG PLAZA,250 HENNESSY ROAD
Hong Kong
Hong Kong
999077
CN
Dirección empresarial:
Shi Xia Bei San Jie Dong Nan Guo Ji Guang Chang
A Dong 201
Shen Zhen
Fu Tian Qu
518000
CN

My understanding is that it is definitively under warranty, could you please help? Thanks.

Parcheval
Posts: 121
Joined: Wed Dec 07, 2016 11:58 am

Re: broken display - warranty?

Postby Parcheval » Fri Apr 28, 2017 12:01 pm

Any news admin?

Parcheval
Posts: 121
Joined: Wed Dec 07, 2016 11:58 am

Re: broken display - warranty?

Postby Parcheval » Thu May 04, 2017 6:23 pm

Any news admin? The shop doesn't answer (see details above)

Parcheval
Posts: 121
Joined: Wed Dec 07, 2016 11:58 am

Re: broken display - warranty?

Postby Parcheval » Wed May 10, 2017 1:53 pm

Any news admin? The shop doesn't answer (see details above)

Phil
Posts: 240
Joined: Sat Oct 22, 2016 2:22 pm

Re: broken display - warranty?

Postby Phil » Wed May 10, 2017 5:43 pm

If you bought over Amazon marketplace and the seller don't react for guaranty questions you can apply for getting your money back over amazon a-z guaranty. I am sure you will get your money back and can buy a new phone (maybe bv7000pro?)

Parcheval
Posts: 121
Joined: Wed Dec 07, 2016 11:58 am

Re: broken display - warranty?

Postby Parcheval » Thu May 11, 2017 7:42 am

The Amazon A-Z Warranty is just covering the first 3 months, not the whole year of warranty.

I contacted directly the seller 3 times, Amazon about the A-Z Warranty, now again Amazon explaining the seller doesn't answer at all, so Amazon has just written them as well, let's see if we get more lucky.

On the other hand, in some other threads Admin mentioned they'll get in touch with the seller in similar cases where the seller was not answering, or directly managed the replacement with the customer, so expecting the same behaviour in this case, but Admin doesn't answer in this thread, nor at my PMs, nor at my emails at service@blackview.hk

By the way, except from this, very happy with my BV6000


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