Phone wont boot

blackview_admin
Posts: 2502
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone wont boot

Postby blackview_admin » Tue May 02, 2017 6:52 am

Hi, when this started and what have you done with your phone before this happened?

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Fri May 05, 2017 5:16 pm

Is there really no support for your phones?

please tell me yes or no.

If there is no support from you for a phone bought in December then I will go and buy a new phone from someone else

Please just respond and tell me

thorin
Posts: 1
Joined: Fri May 05, 2017 11:47 am

Re: Phone wont boot

Postby thorin » Fri May 05, 2017 9:02 pm

I had the same problem, the Blackview logo didn´t disappear, and I had to make an factory reset.
In the BV6000 is relatively easy once you know how to do it.

First of all, just in case, I suggest to extract the sim cards and the sd card. Once done that you must to power on the phone pressing the "Volume down" button and the "power" button at the same time. Just in case keep pressed the volume button. Then it will appear a menu in chinese, using the volume keys to move you must select one that says something in chinese but with the words MMC. Pressing the back button "<" of the phone you will select the option and then it will delete the data.

It´s like this video: https://www.youtube.com/watch?v=RwpUyc7ig5w

I hope this will help you.

steve
Posts: 43
Joined: Sat Nov 19, 2016 11:21 pm

Re: Phone wont boot

Postby steve » Mon May 15, 2017 11:49 am

As I said to you google soft brick china phone.... mine was totally dead, . known as hard bricked and I fixed it ....Research soft brick it will tell you the phone stays in a loop just like yours....you tube has tutorials. im sure you will fix it. good luck

tomithyom
Posts: 42
Joined: Sat Mar 18, 2017 7:12 am

Re: Phone wont boot

Postby tomithyom » Tue May 16, 2017 5:41 am

Hi There.
Your Cache is corrupted.

This is what I did on a Samsung and I believe it's the same for most phones.
When the phone is turned off, hold down the 'Volume Up Button' and the 'Power Button' together.
Nothing will happen at first, wait 5 or 10 seconds.

A screen will appear with a small list of options. One gives you the option to factory reset the phone, and another option is to 'Delete the Cache'. So, navigate to 'Delete Cache' and click on the power button once. This will run that option and delete the Cache.

Once the cache is deleted, hold down the power button to turn the phone off. Then turn it back on again and it should boot.

I admit, I'm not completely sure this will work on a Blackview phone, but it has worked on a couple of other Android phones, one was a Samsung S4, can't remember the other. It's worth a go.

How you got to this stage could have to do with how the operating system was installed.
If you can go through these options and it still doesn't work, you will need to re-flash the operating system onto the phone. At least you will be able to do this because the phone at least powers up to some extend.

If you do flash the phone, make sure you flash just the pre-loader first. I failed to do this and now I have a hard-bricked phone which I can't turn on. I'm in the process of fixing that.

blackview_admin
Posts: 2502
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone wont boot

Postby blackview_admin » Tue May 16, 2017 8:39 am

Please try to flash your phone on the computer and check again.
Below is the flash manual.
viewtopic.php?f=2&t=115827&p=294022&hilit=MTK+smartphone+Multiple+downloading+tool+operating+instructions#p294022

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Thu May 18, 2017 7:05 pm

When i connect the phone to the PC it is not recognized.

The screen just goes to the Blackview logo and then goes black, and continues in this cycle.

Are you going to replace my phone?

?????

Very disappointed with Blackview

:evil: :cry:

Phil
Posts: 240
Joined: Sat Oct 22, 2016 2:22 pm

Re: Phone wont boot

Postby Phil » Thu May 18, 2017 8:37 pm

jonathanhowes wrote:When i connect the phone to the PC it is not recognized.

The screen just goes to the Blackview logo and then goes black, and continues in this cycle.

Are you going to replace my phone??????

Very disappointed with Blackview
:


You don't need a "normal" pc connection to flash your phone. You have to connect it turned off and I am shure it will work if you follow the linked manual.
If you really need to change the phone you will have to contact your seller, not Blackview.

Parcheval
Posts: 97
Joined: Wed Dec 07, 2016 11:58 am

Re: Phone wont boot

Postby Parcheval » Fri May 19, 2017 9:44 am

As mentioned, please follow the instructions indicated by blackview_admin and come back if you have any trouble following them


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