Phone wont boot

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Phone wont boot

Postby jonathanhowes » Fri Apr 07, 2017 12:59 am

Hi
I bought a BV6000 on Amazon.ca in December.
The phone has developed an issue and won't boot.
The boot screen shows the Blackview logo but then never boots, then the screen goes black then shows the logo and so on.
Is the phone covered under warranty?

Can you help me?

Thanks
Jonathan
:cry:

blackview_admin
Posts: 3197
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone wont boot

Postby blackview_admin » Fri Apr 07, 2017 2:42 am

Hi friend, before this happened, did you do something or setting on your phone?
Can you please send some pictures for our reference?

steve
Posts: 43
Joined: Sat Nov 19, 2016 11:21 pm

Re: Phone wont boot

Postby steve » Mon Apr 10, 2017 4:46 am

Google soft bricked and see how you go.

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Wed Apr 19, 2017 5:59 pm

HI
I didn't do anything, but some apps updated from the google store.

It just rebooted it self and hasn't come back to life since :-(

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Thu Apr 27, 2017 10:48 pm

Hi - the phone now wont even turn on.

Can Blackview PLEASE PLEASE help me?

I need a replacement phone as this just doesnt work.

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Thu Apr 27, 2017 10:55 pm

My phone doesn't work.
I believe it is covered by warranty, can you please fix this for me?
I own three Blackview phones and was considering buying another.
If your support cannot help me though i will go with another vendor.

PLEASE HELP ME

Rgds
Jonathan
Attachments
IMG_20170427_164754109.jpg

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Thu Apr 27, 2017 11:13 pm

See photos
Attachments
IMG_20170427_170556587.jpg
Phone only has these two views - ON
IMG_20170427_164754109.jpg
Phone only has these two views - OFF

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Thu Apr 27, 2017 11:14 pm

blackview_admin wrote:Hi friend, before this happened, did you do something or setting on your phone?
Can you please send some pictures for our reference?
Attachments
IMG_20170427_164754109.jpg
IMG_20170427_170556587.jpg

blackview_admin
Posts: 3197
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Phone wont boot

Postby blackview_admin » Fri Apr 28, 2017 6:40 am

Have you checked if the phone is out of power or can not be charged?
How long have you used your phone, if this is the damage issue, you can check with the re-seller if the phone is still covering warranty time.

jonathanhowes
Posts: 9
Joined: Fri Apr 07, 2017 12:55 am

Re: Phone wont boot

Postby jonathanhowes » Mon May 01, 2017 5:57 pm

The phone reboots to that screen then turns off, that is all it does.

If i leave it plugged in it just loops like that for ever.

If i unplug it eventually runs out of battery and turns off.

I bought this off Amazon.ca, but the vendor is no longer active and cannot be contacted - so you are my only hope.

Can you help me or not?

Please advise soonest, as I need this fixed and I also need another new phone for my wife.

If you guys don't support your handsets, then i will go and buy a different brand


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