BV6000 Mic Problem

MARKYNOT
Posts: 1
Joined: Sun Mar 26, 2017 9:42 pm

BV6000 Mic Problem

Postby MARKYNOT » Sun Mar 26, 2017 9:52 pm

I have had my bv6000 for 3 months Great phone at first but now when I make a call the other person can only hear a muffled voice making the phone unusable, does this mean I have to get the microphone replaced ? It appears to be easier to replace the whole usb charging board, regards Mark

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV6000 Mic Problem

Postby blackview_admin » Mon Mar 27, 2017 1:55 am

Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get support, the shop will contact us directly.

phil_s
Posts: 9
Joined: Mon Mar 27, 2017 12:05 pm

Re: BV6000 Mic Problem

Postby phil_s » Mon Mar 27, 2017 12:17 pm

I´m having the same problem from the beginning (Jan. 07)! The onlineshop (from aliexpress) is not willing to help and want´s to see "a video of the problem".

Since (in my case) the mic works with whatsapp-calls and sound-recorder i would guess it´s a software issue?! It´s currently on 20161011.

phil_s
Posts: 9
Joined: Mon Mar 27, 2017 12:05 pm

Re: BV6000 Mic Problem

Postby phil_s » Wed Mar 29, 2017 10:19 am

I´m having the same problem with mine from the beginning (Jan 2017)

phil_s
Posts: 9
Joined: Mon Mar 27, 2017 12:05 pm

Re: BV6000 Mic Problem

Postby phil_s » Fri Apr 07, 2017 8:45 am

I´m having the exact same problem from the beginning!

phil_s
Posts: 9
Joined: Mon Mar 27, 2017 12:05 pm

Re: BV6000 Mic Problem

Postby phil_s » Tue Apr 11, 2017 11:35 am

finally my messages are shown here! :-/

Spinebreaker
Posts: 31
Joined: Sun Sep 11, 2016 1:05 pm

Re: BV6000 Mic Problem

Postby Spinebreaker » Tue Apr 11, 2017 5:46 pm

Same here... Still having clicking noises when taking Videos as well.

SomeoneDude
Posts: 1
Joined: Sat Apr 22, 2017 12:32 pm

Re: BV6000 Mic Problem

Postby SomeoneDude » Sat Apr 22, 2017 12:35 pm

i have same problem. when a speaking with a other person my mic working very bad but when i record sounds it work very well

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: BV6000 Mic Problem

Postby blackview_admin » Mon Apr 24, 2017 6:26 am

Hope this will help.
"To enter the engineers code go to phone and dial pad and enter the code.
*#9646633#
You are now in engineer mode with the top tab telephony.
swipe across until you get to hardware testing.
select audio
select volume
select voice
you will see the drop down menu for receiver, hac, headset, speaker.
select either receiver or speaker
manually change UL gain to say 240.
scroll down the screen and hit the button Set.
go back using < key.
then select voice again just to check the setting for UL gain has changed
then press home and test by ringing someone or receiving a call."

phil_s
Posts: 9
Joined: Mon Mar 27, 2017 12:05 pm

Re: BV6000 Mic Problem

Postby phil_s » Fri Apr 28, 2017 8:40 am

first try: it seems a little louder now but still muffled.
Can you please describe the other options (sidetone gain, DL gain Index[n]) for optimisation


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