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Tomator
Topic Author
Posts: 142
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Re: Does raised back mean swollen battery? Is it still safe to use?

Wed Apr 05, 2017 6:12 am

Dear Admin,

I have contacted the seller few days ago. Since then I sent more photos and messages and got no response since the last: "How's thing going with the phone at the moment?" sent by the seller at 2017-03-29.

Link to the AE Smartphone Center, from which I bought my BV6000, is:
https://www.aliexpress.com/store/2025030

Can you help somehow?
Blackview support? Screwdriver is your support.
 
bvbw
Posts: 251
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Wed Apr 05, 2017 6:38 am

Tomator wrote:
Dear Admin,

I have contacted the seller few days ago. Since then I sent more photos and messages and got no response since the last: "How's thing going with the phone at the moment?" sent by the seller at 2017-03-29.

Link to the AE Smartphone Center, from which I bought my BV6000, is:
https://www.aliexpress.com/store/2025030

Can you help somehow?

We have the same screen problem and the same "seller" problem ... Sellers are good to sell ... final point ! nothing more . :x
I think that our only hopefulness is to get a new screen directly from Blackview ... We can have dreams. ;)
 
blackview_admin
Posts: 5113
Joined: Mon Aug 17, 2015 3:30 am
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Re: Does raised back mean swollen battery? Is it still safe to use?

Thu Apr 06, 2017 5:37 am

bvbw wrote:
Hi Tomator,
I get also exactly the same problem on the top left corner, and it's growing up every day slowly ...
I dont have battery problem.
I think that maybe it's a defect of the screen ! :x


Hi friend, how long have you used your phone.
 
bvbw
Posts: 251
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Thu Apr 06, 2017 6:05 am

blackview_admin wrote:
Hi friend, how long have you used your phone.

I bought it in november 2017 (5 months ago ...)

Video of problem : https://mon-partage.fr/f/zsktZTfH/
 
User avatar
Tomator
Topic Author
Posts: 142
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Re: Does raised back mean swollen battery? Is it still safe to use?

Thu Apr 06, 2017 8:33 am

I ordered my BV6000 at 07:31 Nov. 04 2016 from store named "AE Smartphone Center" (https://www.aliexpress.com/store/2025030).

I've just made fresh photos:
https://goo.gl/photos/1fyjmEJPe67dQ9s17
and recorded a movie:
https://youtu.be/55NPs2GqANk

If a courier could deliver a new phone and get the old one at once, it would be great procedure. Just to be announced to get SIMs and SD out just before he arrives.
Blackview support? Screwdriver is your support.
 
bvbw
Posts: 251
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Thu Apr 06, 2017 11:47 am

I'm waiting since long time for rear loud speaker replacement ...
Now, Blackview team should send a new screen (black) in the same box in the same time ... ;)
 
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Tomator
Topic Author
Posts: 142
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Re: Does raised back mean swollen battery? Is it still safe to use?

Thu Apr 06, 2017 12:20 pm

bvbw wrote:
Blackview team should send a new screen (black)

You mean the front half of the enclosure? I thought you're talking just about the LCD. You will just move main board and battery to the new shell then. If they replaced the phone it would be simpler, safer, plus BV could study the case on a live specimen.
Blackview support? Screwdriver is your support.
 
bvbw
Posts: 251
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Thu Apr 06, 2017 1:00 pm

If i look how BV fix rear the rear loudspeaker problem, i doubt they replace the phone ...
In the same time, i'm not ready to not have the phone for maybe several months waiting a new one !
But, i can have a dream ..., if BV send me quickly a new phone .... no problem ! ;)
 
User avatar
Tomator
Topic Author
Posts: 142
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Re: Does raised back mean swollen battery? Is it still safe to use?

Thu Apr 06, 2017 1:13 pm

If they send the new phone ant he courier took the old one at the same time this would be great. The seller sent me my BV from Germany: if they would be OK, they could do it that way quickly. They would do it... already.
Blackview support? Screwdriver is your support.
 
Kotalex
Posts: 2
Joined: Mon Apr 10, 2017 11:00 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Mon Apr 10, 2017 11:10 am

Hello everyone!

I have the same problem with my BV6000.
I bought it from eBay seller manysellok (http://www.ebay.com/usr/manysellok?_trk ... 2749.l2754) in November 2016.
And now corners of the screen starts to become white in upper part. It looks awful. Also there is no sensitivity in upper part of the screen. It brings me troubles.

I'm writing to seller about my problem but he ignores me.
So I'm asking Blackview team for help.
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