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bvbw
Posts: 248
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Tue Mar 28, 2017 7:35 am

Hi Tomator,
I get also exactly the same problem on the top left corner, and it's growing up every day slowly ...
I dont have battery problem.
I think that maybe it's a defect of the screen ! :x
 
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Tomator
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Location: Poland

Re: Does raised back mean swollen battery? Is it still safe to use?

Tue Mar 28, 2017 8:32 am

Let Admin ask his engineers...
Blackview support? Screwdriver is your support.
 
bvbw
Posts: 248
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Tue Mar 28, 2017 1:44 pm

Quick "google" search and seems problem is delaminating screen !
I cant sent back my BV6000 for waranty because i need this phone for working.
I've found this separate part on AliExpress 49 $ (thank you Blackview ... :evil: )
 
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Tomator
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Location: Poland

Re: Does raised back mean swollen battery? Is it still safe to use?

Tue Mar 28, 2017 2:36 pm

I don't think it's delamination. First, there is too big parallax for something being located on LCD. Rather it's on the inner surface of the glass. Second, delamination means areas of separated layers. Here are tiny stokes. Too tiny to be area of areas of delamination and too close to each other to let the areas between them to stay laminated. I don't have so tiny torx screwinders yet to see it from inside. But maybe I'll be able to use microscope...
Blackview support? Screwdriver is your support.
 
bvbw
Posts: 248
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Tue Mar 28, 2017 5:05 pm

For me, i think it's the first step of délamination or glue problem between lcd and glass;
Firstly the problem begin like your picture OK, but when i made a tap on the area problem it happen a caracteristic delamination area more large and different than the thin stripes.
Question is ...why ...? I think because cheaper components ! ;)
 
blackview_admin
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Re: Does raised back mean swollen battery? Is it still safe to use?

Wed Mar 29, 2017 2:56 am

Tomator wrote:
Hi,

I,m not sure if this phnomenon is related to battery but surely it's not water deposit on the inner surface of the glass (these are pictures of high resolution - please zoom to see more details):

crystals2299.JPG


crystals2307.JPG


Screen displays image normally, touch surface works fine. This 'thing' is translucent. Does not occlude the image but is visible in external light. The photo has been made in sunlight when it's the most apparent.

It started with just few strokes in the upper left corner (holding the phone vertically) but it grows every day. What can it be? Judging by the rainbow shine these are tiny crystals of size of 1 nm and less - but where they come from?


Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get support, the shop will contact us directly.
 
bvbw
Posts: 248
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Wed Mar 29, 2017 6:15 am

blackview_admin wrote:
Please go to the online shop where you bought your phone to get support, the shop will contact us directly.

Tomator wrote:
Let Admin ask his engineers...


engineers answer ? ;)
 
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Tomator
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Posts: 142
Joined: Mon Nov 14, 2016 8:22 am
Location: Poland

Re: Does raised back mean swollen battery? Is it still safe to use?

Wed Mar 29, 2017 8:35 am

bvbw wrote:
engineers answer ? ;)


Let them scratch their heads a little longer. There might be no answer to paste. :geek:
Blackview support? Screwdriver is your support.
 
blackview_admin
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Joined: Mon Aug 17, 2015 3:30 am
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Re: Does raised back mean swollen battery? Is it still safe to use?

Fri Mar 31, 2017 2:16 am

Tomator wrote:
Hi,

I,m not sure if this phnomenon is related to battery but surely it's not water deposit on the inner surface of the glass (these are pictures of high resolution - please zoom to see more details):

crystals2299.JPG


crystals2307.JPG


Screen displays image normally, touch surface works fine. This 'thing' is translucent. Does not occlude the image but is visible in external light. The photo has been made in sunlight when it's the most apparent.

It started with just few strokes in the upper left corner (holding the phone vertically) but it grows every day. What can it be? Judging by the rainbow shine these are tiny crystals of size of 1 nm and less - but where they come from?


Hi friend, thanks for getting in touch. Please go to the online shop where you bought your phone to get support, this is the quality problem, the shop will contact us directly.
 
bvbw
Posts: 248
Joined: Tue Nov 29, 2016 8:33 am

Re: Does raised back mean swollen battery? Is it still safe to use?

Fri Mar 31, 2017 10:27 am

blackview_admin wrote:
Please go to the online shop where you bought your phone to get support, the shop will contact us directly.

Not possible for me to send back my phone to seller because i need it too much for my job ...
For fixing this delamination problem, i'll appreciate if Blackview could send me a new black screen (spare part) that i can replace it myself.

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