Microphone not working anymore

frbv666
Posts: 1
Joined: Tue Feb 21, 2017 9:50 pm

Microphone not working anymore

Postby frbv666 » Thu Feb 23, 2017 6:52 pm

Hello,

I bought a BV6000 on Amazon at the end of January. I am very happy with it and it is a great phone.

However, since a few days, the microphone stopped working correctly. When I make a call to someone, they can't hear me anymore. When I try to record a video it won't work either. You can hear a sizzling sound, and sometimes there's another sound, like there's wind (?) while I am inside, at my house, trying to record some music, but that's it. You don't hear the music at all. I tried to record myself talking, and you can hear the sizzling sound instead of my voice. You don't hear my voice at all, just this weird sound.

I downloaded a MTK Engineering app and I changed a bit of settings at random (I have to admit I don't really understand all the menus), and it worked, but then it came back to not working... I tried to format my phone, and the mic came back (you could still hear the weird noise behind though) and now it's back to not working as well.

Does anyone have any idea on how to fix this ? It's really annoying as I make calls a lot fo my work...

blackview_admin
Posts: 3003
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Microphone not working anymore

Postby blackview_admin » Mon Feb 27, 2017 8:35 am

You can contact the shop on Amazon to fix this problem.

ccviljoen
Posts: 2
Joined: Wed Oct 12, 2016 7:45 am

Re: Microphone not working anymore

Postby ccviljoen » Mon Mar 06, 2017 1:49 pm

Good day
We have the same problem on our phones after the Android 7 upgrade.
Sound is very soft for people when you call them.
Is it a software problem or hardware?

passivhouse
Posts: 2
Joined: Sun Aug 27, 2017 7:43 am

Re: Microphone not working anymore

Postby passivhouse » Sun Aug 27, 2017 8:37 pm

I have the same problem. Bought new phone bv6000s last week off amazon. On thursday a requested android update and the mic stopped working, tried the engineers suggested volume adjustment but doesn't work. any ideas how to fix this.

blackview_admin
Posts: 3003
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Microphone not working anymore

Postby blackview_admin » Fri Sep 08, 2017 4:49 pm

Try a factory reset or to disable "OK Google" feature.


Return to “Service and tech”

Who is online

Users browsing this forum: No registered users and 2 guests