issue with network connection

huguesV
Posts: 4
Joined: Sat Jan 07, 2017 5:25 pm

issue with network connection

Postby huguesV » Sat Jan 07, 2017 5:37 pm

Hello,

Even if my BV6000 indicates 3G or 4G PSTN connection, when I tried to launche some applications like Google maps or waze, I receives this error message "no connection - Looks like there is a problem with your network connection".

Could you help ?

blackview_admin
Posts: 1903
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: issue with network connection

Postby blackview_admin » Mon Jan 09, 2017 6:43 am

Hi,

Reboot can solve the problem?

Phil
Posts: 235
Joined: Sat Oct 22, 2016 2:22 pm

Re: issue with network connection

Postby Phil » Mon Jan 09, 2017 10:50 am

I guess it's the already reported bug in 20161025 that Mobile Data connection don't work after changing from Wifi. Turn Flight mode on and of could help in that case but its annoying to do that every time after leaving a WiFi.

chtiot
Posts: 7
Joined: Tue Aug 16, 2016 7:08 pm

Re: issue with network connection

Postby chtiot » Thu Jan 12, 2017 9:36 am

i have the same problem but turning fly mode on/off or reboot dont change anything....

huguesV
Posts: 4
Joined: Sat Jan 07, 2017 5:25 pm

Re: issue with network connection

Postby huguesV » Mon Jan 16, 2017 12:59 pm

Sorry the problem is still there after your workaround.

I did anyway some other investigation :

Removed the SIM card (french operator called "FREE")
Factory reset
re-insert the SIM
defined cellular data card
allow cellular data

Problem not fixed


Removed the SIM card (french operator called "FREE")
Factory reset
re-insert the SIM in slot 2 (previously slot 1)
defined cellular data card
allow cellular data

Problem not fixed


Removed the SIM card (french operator called "FREE")
Factory reset
insert a new SIM card (french operator called "BOUIGUE TELECOM")
defined cellular data card
allow cellular data

Problem is not there !!

Is it a problem with the physical SIM card ? I would say no because my orginal card from FREE operator is working fine on another phone.


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