Phone does not wake up

tolis46
Posts: 1
Joined: Sat Jul 02, 2016 9:56 am

Phone does not wake up

Postby tolis46 » Sat Jul 02, 2016 2:40 pm

When the phone's screen goes black, after a minute or so, I cannot wake the screen most of the time by double tapping or pushing the power button. A few times it will work by tapping the screen or pushing the power button. And sometimes it takes several attempts. But most of the time I can't wake it up unless I plug in a charger or headphones or to take the battery out and restart the phone every time!!!

blackview_admin
Posts: 3474
Joined: Mon Aug 17, 2015 3:30 am
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Re: Phone does not wake up

Postby blackview_admin » Tue Jul 12, 2016 7:05 am

tolis46 wrote:When the phone's screen goes black, after a minute or so, I cannot wake the screen most of the time by double tapping or pushing the power button. A few times it will work by tapping the screen or pushing the power button. And sometimes it takes several attempts. But most of the time I can't wake it up unless I plug in a charger or headphones or to take the battery out and restart the phone every time!!!



Hi,

any video is available for us to know clearly about the problem ?

Best regards,
Admin


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