Black screen with logo blocked after ota update

robertolg
Posts: 2
Joined: Sat May 07, 2016 5:50 pm

Black screen with logo blocked after ota update

Postby robertolg » Sat May 07, 2016 5:59 pm

Hello:

Today 07 May 2016 an ota update has appeared on my A8. I have downloaded via wifi, everything ok but when the A8 was updating, in the reboot operation, sudenly stooped and a black screen only with the logo come up blocking my A8. I waited for 2 hours and nothing changed.

I don't know why and what to do.

Thanks

Alvaro
Posts: 4
Joined: Mon May 09, 2016 2:14 pm

Re: Black screen with logo blocked after ota update

Postby Alvaro » Mon May 09, 2016 2:21 pm

I have the same problem.
I take off the battery when appear the Black screen with the Error. Next, I turn on the phone and appear the logo of "Blackview" but don't happen anything. It takes ten minutes so.

Please help, I bought the phone 3 days ago...

(Sorry for my English, I'm Spanish person").

Alvaro
Posts: 4
Joined: Mon May 09, 2016 2:14 pm

Re: Black screen with logo blocked after ota update

Postby Alvaro » Mon May 09, 2016 2:27 pm

I have the same problem, my A8 it's blocked with the logo of "Blackview" on a black screen. Please fix that. I bought the mobile at 3 days ago.

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Black screen with logo blocked after ota update

Postby blackview_admin » Tue May 10, 2016 7:07 am

Alvaro wrote:I have the same problem.
I take off the battery when appear the Black screen with the Error. Next, I turn on the phone and appear the logo of "Blackview" but don't happen anything. It takes ten minutes so.

Please help, I bought the phone 3 days ago...

(Sorry for my English, I'm Spanish person").



Hi,

The new OTA upgrade will help to solve this problem.

Best regards,
Admin

robertolg
Posts: 2
Joined: Sat May 07, 2016 5:50 pm

Re: Black screen with logo blocked after ota update

Postby robertolg » Tue May 10, 2016 7:24 am

Is posible to get an ota update with the phone blocked like that? How?
Thanks.

Alvaro
Posts: 4
Joined: Mon May 09, 2016 2:14 pm

Re: Black screen with logo blocked after ota update

Postby Alvaro » Tue May 10, 2016 6:13 pm

How suposse to be update my A8 if I can't turn on....

error ccx
Posts: 1
Joined: Tue May 10, 2016 8:30 pm

Re: Black screen with logo blocked after ota update

Postby error ccx » Tue May 10, 2016 11:07 pm

how to download the new OTA if the phone is not included?

blackview_admin
Posts: 3467
Joined: Mon Aug 17, 2015 3:30 am
Contact:

Re: Black screen with logo blocked after ota update

Postby blackview_admin » Thu May 12, 2016 5:58 am

Alvaro wrote:How suposse to be update my A8 if I can't turn on....



Hi ,

we will provide the rom here, and if your smartphone can not turn on, you can choose to flash it.

Best regards,
Admin


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