Blackview User Forum

Search found 14 matches

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by AeroView
Wed Jan 20, 2016 11:19 am
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

I wanted to give an update so this thread can be closed ... I did have a very long - many days - conversation with Blackview after-sales support team. It was a very positive interaction with a negative outcome. [plus] the team accepted the BV5000 got an issue, the seller did not reply and accepted I...
by AeroView
Tue Jan 05, 2016 10:05 am
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

Right, and if the seller does not reply to my messages or request ?, Will you let me down ? From this thread It seems you can only help me trying to get the seller to answer to my messages, which they do not answer. The last message from the seller they've ask for the picture of the fancy Chinese wr...
by AeroView
Mon Jan 04, 2016 5:09 pm
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

Thank you, I just did send a message to the after-sales desk via the contact page: http://www.blackview.hk/contact-us/ one question about the warranty coverage for the BV5000: Is the warranty coverage for the BV5000 a world-wide warranty ?, or only the seller can provide the warranty coverage ? I'm ...
by AeroView
Thu Dec 31, 2015 10:41 am
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

the email from Aliexpress... the phone came with a paper with the address and customs value, that's all..... no serial number or imei on the invoice.... why is it so hard to get the warranty protection in place?, why is the seller so difficult?, dont they realize that this experience posted in a few...
by AeroView
Thu Dec 31, 2015 10:06 am
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

new pictures attached, but the sticker was placed in a bad case edge....

as this is taking long, I did open it and check the power interruptor.... it's in good shape, the issue seems to be in the main board.... :-(

2015-12-31 9-52-35.jpg
2015-12-31 9-52-35.jpg (186.44 KiB) Viewed 3542 times


2015-12-31 9-52-17.jpg
2015-12-31 9-52-17.jpg (217.59 KiB) Viewed 3542 times
by AeroView
Sat Dec 26, 2015 5:33 pm
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

Seller has contacted me over the regular AliExpress messaging channel. They are asking me to proof the phone is coming from their shop and the IMEI is not enough (!?). They ask for the manufacturing stamp which can hardly be read as it is placed on a edge of the watertight seal, which makes me think...
by AeroView
Wed Dec 23, 2015 3:14 pm
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

Of course, and I did send them messages multiple times and continue to send them messages ... latest yesterday but got no reply to a single one of them .... In my previous post you have the re-seller web-link: The re-seller is an AliExpress re-seller called "Seven Eleven". Their shop is he...
by AeroView
Tue Dec 22, 2015 10:15 am
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

Yes, of course, before asking difficult questions on this forum I did that. Try several times over email and chat, but they do not reply to my messages. They let me down once the sale was over but before that happened they told me that the BV5000 was covered by 1 year warranty. The re-seller is an A...
by AeroView
Thu Dec 17, 2015 12:57 pm
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

I've also noticed yesterday an screen re-orientation problem. Regardless of the screen orientation movement and configuration setup, it always remain in "portrait" and never goes into landscape mode. Also, sometimes, for no apparent reason, it hangs on doing something and delays screen inp...
by AeroView
Wed Dec 16, 2015 4:40 pm
Forum: Service and tech
Topic: Power button not properly working
Replies: 23
Views: 13325

Re: Power button not properly working

Hi Yes, that's correct, the behavior can be seen here on this video: https://www.dropbox.com/s/y0lz7b3nwytmd9r/VID_20151215_001347.3gp?dl=0 I can turn on (start) the phone, then I can push it once more to put it into standby mode, but it does not work to take it out from standby. Any ideas ? I'm con...
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