Blackview User Forum

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by blackview_admin
Fri Sep 21, 2018 9:41 am
Forum: Service and tech
Topic: Any news on the Oreo update
Replies: 3
Views: 71

Re: Any news on the Oreo update

The Oreo update will come when ready. Better to have time to fix many bugs than releasing an unusable ROM...
by blackview_admin
Thu Sep 20, 2018 11:25 pm
Forum: Service and tech
Topic: BV5800 Custom APN Settings
Replies: 2
Views: 40

Re: BV5800 Custom APN Settings

Forwared such issue to the tech team.
It looks like a common issue with Android 8.1:
https://www.google.it/search?q=android+ ... gs&ie=&oe=
by blackview_admin
Thu Sep 20, 2018 11:18 pm
Forum: Service and tech
Topic: BV 9000 waterproof
Replies: 12
Views: 235

Re: BV 9000 waterproof

Hello, So I have tried to contact my seller but he is no more available so I had to contact Amazon (France) because he was using amazon platform. As my seller was a third-party amazon client I was told that the only solution is to contact BV manufacturer because my device is still covered by manufa...
by blackview_admin
Thu Sep 20, 2018 11:17 pm
Forum: Service and tech
Topic: Help! A7pro Fingerprint options disappeared from settings
Replies: 1
Views: 20

Re: Help! A7pro Fingerprint options disappeared from settings

Hi there. unfortunatel it looks like a bad hardware fault. Please contact your seller to have your device replaced under warranty. Before shipping it back to your seller, please let it totally discharge.
by blackview_admin
Thu Sep 20, 2018 10:58 pm
Forum: Service and tech
Topic: echo
Replies: 5
Views: 169

Re: echo

Tanzit wrote:
My callers still hear echo on normal calls, and at different places, so it shouldn't be an antenna issue...

try to lower your earpiece speaker volume and report back
by blackview_admin
Thu Sep 20, 2018 10:55 pm
Forum: Service and tech
Topic: Firmware for BV4000 Pro New revision
Replies: 2
Views: 33

Re: Firmware for BV4000 Pro New revision

Asked tech team about that.
by blackview_admin
Thu Sep 20, 2018 10:54 pm
Forum: Service and tech
Topic: enable VoLTE + other
Replies: 6
Views: 355

Re: enable VoLTE + other

Tanzit wrote:
I have read on other forum than there a question of CSC.

It could be possible to modify it on a rooted phone...

Could you make it VoLTE compatible for the next update ??

Regards

VoLTE compatibility relies on the phone carier. We can't make anything for that, unfortunately.
by blackview_admin
Thu Sep 20, 2018 10:45 pm
Forum: Service and tech
Topic: Sim card and microsd not working
Replies: 5
Views: 57

Re: Sim card and microsd not working

I am having exactly the same problem with my 9500 bought from the Blackview web site that has just arrived. Two different SIM cards on two different networks not recognised in either of the SIM slots and memory not recognised. I've sent an email to Kelly about it. Where are you from? in wich countr...
by blackview_admin
Thu Sep 20, 2018 10:38 pm
Forum: Service and tech (Android 8)
Topic: [TRACKED] Fast charging is not working and battery drains fast
Replies: 50
Views: 2662

Re: [TRACKED] Fast charging is not working and battery drains fast

Guys, i know that the developement of the Oreo fixes doesn't look as the fastes.... but i remember you that you can revert back to the fully working Android 7 ROM when you want. Tech team is working on a fix, as always it will come when ready.
by blackview_admin
Wed Sep 19, 2018 11:02 pm
Forum: Service and tech
Topic: Sim card and microsd not working
Replies: 5
Views: 57

Re: Sim card and microsd not working

my micro sd works perfectly on my other smartphones and my computer and my sim works perfectly with my other smartphones too and my A20 was bought from your website so you are the reseller and i tried to contact you via email then paypal dispute and then no answer so what do you plan to do with my ...