Blackview User Forum

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by blackview_admin
Tue Jun 19, 2018 12:43 pm
Forum: Service and tech
Topic: Microphone not working while calling normally, but works when talking on speaker!
Replies: 1
Views: 21

Re: Microphone not working while calling normally, but works when talking on speaker!

Hi there!
Can you perform a test with the Voice recorder app?
During a call in loudspeaker mode, a secondary microphone gets involved... wich is the correctly working one. Your primary microphone seems to be faulty instead.
by blackview_admin
Tue Jun 19, 2018 12:40 pm
Forum: Service and tech
Topic: Phone freezing and restarting randomly
Replies: 14
Views: 252

Re: Phone freezing and restarting randomly

P_E_T_O wrote:
@blackview_admin is there an official ROM update?

Thanks

yes, via OTA
by blackview_admin
Tue Jun 19, 2018 12:39 pm
Forum: Service and tech
Topic: Notification Light (Breath Light)
Replies: 4
Views: 25

Re: Notification Light (Breath Light)

Such behaviour seems to be normal, as these are apps... The behaviour is normal, but it is not logical. They are apps, you are right, but they are also messengers, so could it not be smart enough to be recognised as a message alert instead of an app notification? I believe many of us users would li...
by blackview_admin
Tue Jun 19, 2018 11:28 am
Forum: Service and tech
Topic: Wifi Hotspot not broadcasting ssid.
Replies: 7
Views: 91

Re: Wifi Hotspot not broadcasting ssid.

Can anybody else confirm such issue? i need to know if your's a sporadic case or part of a bigger problem.. In my case, it works flawlessly, on firmware 20180522. I'm using two SIM cards, too. I've been using the same setup since I bought the phone back on October 2017, and it has always worked. Th...
by blackview_admin
Mon Jun 18, 2018 6:12 pm
Forum: Service and tech
Topic: [SOLVED] Hotspot, tethering with 2 SIM cards
Replies: 2
Views: 44

Re: Hotspot, tethering with 2 SIM cards

Hi there!
Just tried that on my BV8000 Pro in dual SIM set up, and the hotspot uses the mobile connection of the SIM flagged as "preferred for networking" under SIM settings.
I can use both of them....
by blackview_admin
Mon Jun 18, 2018 6:08 pm
Forum: Service and tech
Topic: Wifi Hotspot not broadcasting ssid.
Replies: 7
Views: 91

Re: Wifi Hotspot not broadcasting ssid.

Can anybody else confirm such issue? i need to know if your's a sporadic case or part of a bigger problem..
by blackview_admin
Mon Jun 18, 2018 7:48 am
Forum: Service and tech
Topic: Alarm not ringing in the morning
Replies: 4
Views: 33

Re: Alarm not ringing in the morning

PeterChanEx wrote:
blackview_admin wrote:
Can you please perform a factory reset and report back? 
In own also a P6000, and never had such problem!

Hi,
If I perform a factory reset, will I lose all my data and applications I have?

Yes, do a backup!
by blackview_admin
Mon Jun 18, 2018 7:07 am
Forum: Service and tech
Topic: Notification Light (Breath Light)
Replies: 4
Views: 25

Re: Notification Light (Breath Light)

Such behaviour seems to be normal, as these are apps...
by blackview_admin
Mon Jun 18, 2018 5:59 am
Forum: Service and tech
Topic: Android 8.0 Oreo update will come soon!
Replies: 107
Views: 17206

Re: Android 8.0 Oreo update will come soon!

The update is launching, be patient a little bit more!
by blackview_admin
Mon Jun 18, 2018 5:56 am
Forum: Service and tech
Topic: [SOLVED] Return to service
Replies: 1
Views: 40

Re: Return to service

Hi!

Here you can find the nearest official service center:
http://blackview.hk/global-agents/