Blackview User Forum

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by blackview_admin
Sun Sep 23, 2018 12:31 am
Forum: Service and tech
Topic: [USEFUL] A faulty charging board may cause mic and speaker problems
Replies: 18
Views: 1976

Re: [USEFUL] A faulty charging board may cause mic and speaker problems

Hi, read these post with interest. I also had a problem with the speaker. I replaced the old ones. The problem seemed to be fixed but one thing is very strange: the startup tune of the phone is very, very loud despite the low soundlevel i did set. When the phone is in operation mode the sound is as...
by blackview_admin
Sun Sep 23, 2018 12:23 am
Forum: Service and tech
Topic: Fingerprint overheating.
Replies: 1
Views: 4

Re: Fingerprint overheating.

Unfortunately it looks like an hardware fault. You'll have to contact your seller to have your device replaced under warranty.
by blackview_admin
Sun Sep 23, 2018 12:22 am
Forum: Service and tech
Topic: BV5800 Custom APN Settings
Replies: 4
Views: 47

Re: BV5800 Custom APN Settings

Unfortunately a downgrade to Android 8.0 isn't possibile.
by blackview_admin
Sun Sep 23, 2018 12:21 am
Forum: Service and tech
Topic: Fingerprint don't fonction
Replies: 1
Views: 4

Re: Fingerprint don't fonction

Unfortunately it looks like an hardware fault. You'll have to contact your seller to have your device replaced under warranty.
by blackview_admin
Sun Sep 23, 2018 12:15 am
Forum: Service and tech (Android 8)
Topic: Oreo wi-fi???
Replies: 3
Views: 130

Re: Oreo wi-fi???

Soon :) soon compared to what? the time it took to build the great wall of china? were waiting here with faulty phones that decharge themselfes faster than some people can charge them. your "soon" is over 2 weeks old, so its safe to say that this is rather a "later maybe" than a...
by blackview_admin
Sun Sep 23, 2018 12:13 am
Forum: Service and tech (Android 8)
Topic: Wifi connection takes too long
Replies: 1
Views: 12

Re: Wifi connection takes too long

it looks quite normal to me. Let's see what other users think about it.
by blackview_admin
Fri Sep 21, 2018 9:41 am
Forum: Service and tech
Topic: Any news on the Oreo update
Replies: 3
Views: 81

Re: Any news on the Oreo update

The Oreo update will come when ready. Better to have time to fix many bugs than releasing an unusable ROM...
by blackview_admin
Thu Sep 20, 2018 11:25 pm
Forum: Service and tech
Topic: BV5800 Custom APN Settings
Replies: 4
Views: 47

Re: BV5800 Custom APN Settings

Forwared such issue to the tech team.
It looks like a common issue with Android 8.1:
https://www.google.it/search?q=android+ ... gs&ie=&oe=
by blackview_admin
Thu Sep 20, 2018 11:18 pm
Forum: Service and tech
Topic: BV 9000 waterproof
Replies: 12
Views: 244

Re: BV 9000 waterproof

Hello, So I have tried to contact my seller but he is no more available so I had to contact Amazon (France) because he was using amazon platform. As my seller was a third-party amazon client I was told that the only solution is to contact BV manufacturer because my device is still covered by manufa...
by blackview_admin
Thu Sep 20, 2018 11:17 pm
Forum: Service and tech
Topic: Help! A7pro Fingerprint options disappeared from settings
Replies: 1
Views: 21

Re: Help! A7pro Fingerprint options disappeared from settings

Hi there. unfortunatel it looks like a bad hardware fault. Please contact your seller to have your device replaced under warranty. Before shipping it back to your seller, please let it totally discharge.