Blackview User Forum

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by blackview_admin
Mon Jun 18, 2018 6:12 pm
Forum: Service and tech
Topic: Hotspot, tethering with 2 SIM cards
Replies: 1
Views: 11

Re: Hotspot, tethering with 2 SIM cards

Hi there!
Just tried that on my BV8000 Pro in dual SIM set up, and the hotspot uses the mobile connection of the SIM flagged as "preferred for networking" under SIM settings.
I can use both of them....
by blackview_admin
Mon Jun 18, 2018 6:08 pm
Forum: Service and tech
Topic: Wifi Hotspot not broadcasting ssid.
Replies: 5
Views: 53

Re: Wifi Hotspot not broadcasting ssid.

Can anybody else confirm such issue? i need to know if your's a sporadic case or part of a bigger problem..
by blackview_admin
Mon Jun 18, 2018 7:48 am
Forum: Service and tech
Topic: Alarm not ringing in the morning
Replies: 4
Views: 24

Re: Alarm not ringing in the morning

PeterChanEx wrote:
blackview_admin wrote:
Can you please perform a factory reset and report back? 
In own also a P6000, and never had such problem!

Hi,
If I perform a factory reset, will I lose all my data and applications I have?

Yes, do a backup!
by blackview_admin
Mon Jun 18, 2018 7:07 am
Forum: Service and tech
Topic: Notification Light (Breath Light)
Replies: 1
Views: 9

Re: Notification Light (Breath Light)

Such behaviour seems to be normal, as these are apps...
by blackview_admin
Mon Jun 18, 2018 5:59 am
Forum: Service and tech
Topic: Android 8.0 Oreo update will come soon!
Replies: 106
Views: 17006

Re: Android 8.0 Oreo update will come soon!

The update is launching, be patient a little bit more!
by blackview_admin
Mon Jun 18, 2018 5:56 am
Forum: Service and tech
Topic: [SOLVED] Return to service
Replies: 1
Views: 27

Re: Return to service

Hi!

Here you can find the nearest official service center:
http://blackview.hk/global-agents/
by blackview_admin
Mon Jun 18, 2018 5:52 am
Forum: Service and tech
Topic: Wifi Hotspot not broadcasting ssid.
Replies: 5
Views: 53

Re: Wifi Hotspot not broadcasting ssid.

Never head about such issue before.

1) Are you sure that the hotspot is enabled?

2) Please set your hotspot to be "always active" under hotspot settings and report back
by blackview_admin
Sat Jun 16, 2018 2:11 pm
Forum: Service and tech
Topic: Multifunction key - restart
Replies: 1
Views: 47

Re: Multifunction key - restart

Never head about such bug, but it is definitely a bug.
To correctly use the PTT function, you'll have to use only some specific (-chinese-) apps, so such feature is a bit "meh".

For what it takes, i suggest you to entirely disable the SOS/PTT button.
by blackview_admin
Sat Jun 16, 2018 2:06 pm
Forum: Service and tech
Topic: my speaker and vibration are not working
Replies: 4
Views: 54

Re: my speaker and vibration are not working

I don't know what kind of damage your phone took, but there's nothing more that you can do except contacting your seller for a replacement under warranty.
If you phone isn't under warranty anymore, you can check for some official repair centers near your country:
http://blackview.hk/global-agents/
by blackview_admin
Sat Jun 16, 2018 1:58 pm
Forum: Service and tech
Topic: Phone freezing and restarting randomly
Replies: 12
Views: 214

Re: Phone freezing and restarting randomly

It seems that you got a a lemon... as known as a faulty unit.
My suggestion? contact your seller and have your device replaced under warranty.