Blackview User Forum

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by blackview_admin
Wed Jun 20, 2018 8:44 am
Forum: Service and tech
Topic: Microphone not working while calling normally, but works when talking on speaker!
Replies: 4
Views: 60

Re: Microphone not working while calling normally, but works when talking on speaker!

To have your device replaced under warranty, you'll have to contact your seller. He will honor warranty terms.

Here you can find official repair services near your country:
http://blackview.hk/global-agents/
by blackview_admin
Wed Jun 20, 2018 8:30 am
Forum: Service and tech
Topic: Phone freezing and restarting randomly
Replies: 16
Views: 361

Re: Phone freezing and restarting randomly

there is no new update for me, I`m actual on P10000_Pro_Blackview_V1.2_20180124_20180507-1851 will be also downloadable version available? and what is the changelog in new version? OTA updates delivery is hit and miss: not every user gets the update at the same time / not every user gets the update...
by blackview_admin
Wed Jun 20, 2018 8:27 am
Forum: Service and tech
Topic: Notification Light (Breath Light)
Replies: 5
Views: 40

Re: Notification Light (Breath Light)

I'll ask tech team about fixing such little bug.
by blackview_admin
Wed Jun 20, 2018 8:25 am
Forum: Service and tech
Topic: Touchscreen doesn't work while charging!
Replies: 1
Views: 15

Re: Touchscreen doesn't work while charging!

Can you please perform a factory reset and try to charge your phone just after that?
This behaviour is not normal, but running apps in background while charging may rise the temperature a lot.
by blackview_admin
Wed Jun 20, 2018 8:24 am
Forum: Service and tech
Topic: Android 8.0 Oreo update will come soon!
Replies: 110
Views: 17826

Re: Android 8.0 Oreo update will come soon!

Aeron wrote:
blackview_admin wrote:
The update is launching, be patient a little bit more!

Do you confirm the date given by the post above (october 2018)?

The expected launch is in about 2 months.
by blackview_admin
Wed Jun 20, 2018 8:20 am
Forum: Service and tech
Topic: [USEFUL] Faulty charging board can affect mobile signal strength
Replies: 3
Views: 247

Re: [USEFUL] Faulty charging board can affect mobile signal strength

cizas123 wrote:
Hi,

regarding improve signal strength, it have to done manually, like changing charge board?

any more options without opening phone?

Thanks

To replace the charging board, you'll have to open your phone. 
by blackview_admin
Wed Jun 20, 2018 8:16 am
Forum: Service and tech
Topic: Music on starter
Replies: 6
Views: 411

Re: Music on starter

Will forward that to the tech team!
by blackview_admin
Tue Jun 19, 2018 12:43 pm
Forum: Service and tech
Topic: Microphone not working while calling normally, but works when talking on speaker!
Replies: 4
Views: 60

Re: Microphone not working while calling normally, but works when talking on speaker!

Hi there!
Can you perform a test with the Voice recorder app?
During a call in loudspeaker mode, a secondary microphone gets involved... wich is the correctly working one. Your primary microphone seems to be faulty instead.
by blackview_admin
Tue Jun 19, 2018 12:40 pm
Forum: Service and tech
Topic: Phone freezing and restarting randomly
Replies: 16
Views: 361

Re: Phone freezing and restarting randomly

P_E_T_O wrote:
@blackview_admin is there an official ROM update?

Thanks

yes, via OTA
by blackview_admin
Tue Jun 19, 2018 12:39 pm
Forum: Service and tech
Topic: Notification Light (Breath Light)
Replies: 5
Views: 40

Re: Notification Light (Breath Light)

Such behaviour seems to be normal, as these are apps... The behaviour is normal, but it is not logical. They are apps, you are right, but they are also messengers, so could it not be smart enough to be recognised as a message alert instead of an app notification? I believe many of us users would li...