Blackview User Forum

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by blackview_admin
Sun Nov 18, 2018 9:05 pm
Forum: Service and tech
Topic: Bv6800 pro camera unfocus
Replies: 2
Views: 29

Re: Bv6800 pro camera unfocus

I suggest you to use the Opencamera App, it will get definitely better.
by blackview_admin
Sun Nov 18, 2018 9:04 pm
Forum: Service and tech
Topic: [TRACKED] Reboot
Replies: 19
Views: 781

Re: [TRACKED] Reboot

tiboponpon wrote:
After a factory reset and without installing any application the problem persists ...

If a factory reset doesn't solve your issue, neither flashing the stock firmware will. Tech team will release a software update for that.
by blackview_admin
Sun Nov 18, 2018 8:56 pm
Forum: Service and tech
Topic: BV 5800 Pro bricked
Replies: 1
Views: 16

Re: BV 5800 Pro bricked

I suggest you to contact your seller to have your device replaced under warranty.
by blackview_admin
Sun Nov 18, 2018 8:14 pm
Forum: Service and tech
Topic: problems with the load
Replies: 5
Views: 49

Re: problems with the load

I suggest you to contact your seller and have your phone replaced under warranty, as it is definitely faulty,
by blackview_admin
Sun Nov 18, 2018 8:13 pm
Forum: Service and tech
Topic: [TRACKED] Reboot
Replies: 19
Views: 781

Re: [TRACKED] Reboot

tiboponpon wrote:
Can I have a local update to reinstall the original ROM?
Thank you.

it will come in a near future.
by blackview_admin
Sun Nov 18, 2018 2:36 am
Forum: Service and tech
Topic: [TRACKED] Proximity sensor
Replies: 13
Views: 458

Re: [TRACKED] Proximity sensor

Such issue was forwared to tech team, solution will come with an update :)
by blackview_admin
Sat Nov 17, 2018 11:14 am
Forum: Service and tech
Topic: [TRACKED] Proximity sensor
Replies: 13
Views: 458

Re: Proximity sensor

Great, will ask tech team about that ;) Admin, I'm wondering what the tech team said about this? No where do I see any test or adjustments for proximity sensor. If I don't flatten the phone screen to my cheek, the screen will light up, and the Mute button gets engaged. try  *#*#33#*#* or *#87# , it...
by blackview_admin
Sat Nov 17, 2018 11:11 am
Forum: Service and tech
Topic: Any news on the Oreo update
Replies: 49
Views: 1897

Re: Any news on the Oreo update

Yes but you did buy the phone with Oreo already installed right? That means us who have the blackview with nougat I don't think we see any updates soon me I'm planning to buy another phone Yes but i dont think it will take that long, they probably are adding this new updates...  The phone is still ...
by blackview_admin
Sat Nov 17, 2018 11:10 am
Forum: Service and tech
Topic: [TRACKED] Active Noise Cancellation faulty / microphone problem?
Replies: 32
Views: 1377

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

How long will it take to release this fix? Time of release can't be predicted. It will be soon. It is not a good guarantee policy. I bought a phone with a big defect so I can not use it. Now I'll have to buy another one because I do not know when to fix the bug. You can always contact the seller to...
by blackview_admin
Sat Nov 17, 2018 1:20 am
Forum: Service and tech
Topic: [TRACKED] very very slow charging
Replies: 34
Views: 1178

Re: [TRACKED] very very slow charging

I received my 9500Pro yesterday. After first setup I factory reset it from the settings menu, but it still does not see the OTA update. you'll have to be patient. OTA updates don't reach every user in the same time. Please check in the next days and be sure to connect to a wifi network. Hello, can ...