Blackview User Forum

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by blackview_admin
Tue Jan 15, 2019 11:53 pm
Forum: Service and tech
Topic: The screen won't turn off after the 30 seconds after the last update.
Replies: 8
Views: 200

Re: The screen won't turn off after the 30 seconds after the last update.

For the display timer issue, did you try to edit the shutdown timer under settings -> display?
by blackview_admin
Tue Jan 15, 2019 11:44 pm
Forum: Service and tech
Topic: shut down and light of lcd
Replies: 1
Views: 2

Re: shut down and light of lcd

Hi there, unfortunately you got a flawed unit. Please contact your seller to have it replaced with a new unit under warranty.
by blackview_admin
Tue Jan 15, 2019 11:41 pm
Forum: Service and tech
Topic: [FEATURE REQUEST] Intercom App Additions
Replies: 1
Views: 5

Re: [FEATURE REQUEST] Intercom App Additions

Will forward that to the tech team ;)
by blackview_admin
Sun Jan 13, 2019 5:07 pm
Forum: Service and tech
Topic: android auto issues
Replies: 3
Views: 161

Re: android auto issues

Pay also attention to that:  Long press Menu to enter RAM memory cleaning, you can manually click "X" to clean up, or you can click to enter the whitelist to set up applications that are not to be cleaned up. For example, third-party downloaded Facebook, WhatsAPP and other applications can...
by blackview_admin
Sun Jan 13, 2019 5:05 pm
Forum: Service and tech
Topic: android auto issues
Replies: 3
Views: 161

Re: android auto issues

After each update is highly reccommended to perform a factory reset to avoid weird issue like this. Please perform a factory reset from the recovery menu ( viewtopic.php?f=192&t=334922 ) and check again.
by blackview_admin
Sun Jan 13, 2019 5:04 pm
Forum: Service and tech
Topic: The screen won't turn off after the 30 seconds after the last update.
Replies: 8
Views: 200

Re: The screen won't turn off after the 30 seconds after the last update.

I reeded the post and i tried the reboot in recovery mode ,but do not work for mi,that menu. The phone  rest in no comand screen and not hapend nothing. Any solutions? Please follow carefully what has been stated in such link.  Pay more attention to this: in the "no command" screen,  pres...
by blackview_admin
Sun Jan 13, 2019 5:02 pm
Forum: Service and tech
Topic: The screen won't turn off after the 30 seconds after the last update.
Replies: 8
Views: 200

Re: The screen won't turn off after the 30 seconds after the last update.

Cypryan wrote:
If i make a factory reset booting the device in recovery mode i lose everithing from my phone?

Factory reset = total wipe. So yes, you'll have to backup your stuff before doing that!
by blackview_admin
Sat Jan 12, 2019 4:09 pm
Forum: ROM Download
Topic: Android 8.0, promises, fixes, translation.
Replies: 7
Views: 960

Re: Android 8.0, promises, fixes, translation.

MTom18 wrote:
nothing news no change ???

Unfortunately not :(
by blackview_admin
Sat Jan 12, 2019 4:03 pm
Forum: Service and tech
Topic: [TRACKED] very very slow charging
Replies: 64
Views: 3861

Re: [TRACKED] very very slow charging

This smartphone had a problem. After install a new update, from 01 am to 10am (9h) charging the smartphone with the original blackview charger, only was possible charger a 30%. I do not recommend buy this phone, in a week of use, I have two issues. Please perform a factory reset from the recovery m...
by blackview_admin
Sat Jan 12, 2019 4:01 pm
Forum: Service and tech
Topic: [TRACKED] Active Noise Cancellation faulty / microphone problem?
Replies: 68
Views: 4416

Re: [TRACKED] Active Noise Cancellation faulty / microphone problem?

I am sorry to say this but it is an absolute disgrace that you're taking this long to fix the most basic function of your mobile phone. For more then three month now, everyday someone's tells me they can't understand me, i regret putting my trust into your company and your product. Sadly it's quite...