Blackview User Forum

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by blackview_admin
Wed May 22, 2019 7:39 pm
Forum: Service and tech
Topic: Download update manually
Replies: 4
Views: 135

Re: Download update manually

Official firmware files for flashing have been requested to the tech team. Such files will be posted in the ROM download forum subsection as soon as they get released.
by blackview_admin
Wed May 22, 2019 7:26 pm
Forum: Service and tech
Topic: [TRACKED] a few days аgo, my blackview 8000pro forget every day speed dialed numbers
Replies: 11
Views: 319

Re: [TRACKED] a few days аgo, my blackview 8000pro forget every day speed dialed numbers

Robert842 wrote:
hebugumua wrote:
а few days ago, my blackview 8000pro forget every day speed dialed numbers. What is problem?

Is there any updated news on resolving this problem, i experience also on my BV 8000 pro for about a month


such issue has been tracked. Tech team will work on it!
by blackview_admin
Wed May 22, 2019 7:20 pm
Forum: Service and tech
Topic: [TRACKED] Bv6800 pro camera unfocus
Replies: 39
Views: 3518

Re: [TRACKED] Bv6800 pro camera unfocus

Cheope wrote:
Is the issue solved?? Because after update Camera still unfocus.
I've hard reset my phone

Issue has been tracked. Tech team is working on it.
by blackview_admin
Wed May 22, 2019 7:19 pm
Forum: Service and tech
Topic: Boot stuck at "FASTBOOT mode..."
Replies: 5
Views: 107

Re: Boot stuck at "FASTBOOT mode..."

Unfortunately it looks like you'll have to contact your seller to have it replaced under warranty. The update corrupted the system, flashing again the firmware may solve the issue, but firmware files for flashing are still not available for such phone model.
by blackview_admin
Tue May 21, 2019 1:08 pm
Forum: Service and tech
Topic: Bluetooth connectivity issue for second time or second device
Replies: 7
Views: 340

Re: Bluetooth connectivity issue for second time or second device

Ok, can anybody else confirm such issue? 
by blackview_admin
Tue May 21, 2019 1:04 pm
Forum: Service and tech
Topic: not loaded system
Replies: 7
Views: 156

Re: not loaded system

I had a communication with Blackview Sophia before.  I tried for days, weeks, I forget how long...  back and forth, one e-mail a day, because I type while they sleep and they type while I sleep (opposite sides of the world, of course).  The problem I was complaining about is a technical one, which ...
by blackview_admin
Tue May 21, 2019 1:02 pm
Forum: Service and tech
Topic: Force fingerprint to launch assistant
Replies: 5
Views: 110

Re: Force fingerprint to launch assistant

Rafael wrote:
It's a pity. I needed that functionality. In this case, this Blackview is not what I need.

Thank you for your support

Unfortunately it doesn't look like a common feature to get on phones.... 
by blackview_admin
Tue May 21, 2019 1:01 pm
Forum: Service and tech
Topic: A7 Pro Battery Expanded and Potentially Dangerous
Replies: 1
Views: 25

Re: A7 Pro Battery Expanded and Potentially Dangerous

Hi there, unfortunately such issue may happen in every phone. It also happened on Iphones. The battery is definitely faulty. If your phone is still under warranty, you'll have to contact your seller to have it replaced/repaired. He will manage warranty terms, refunds and so on.  If you phone's warra...