Search found 25 matches

by Neville
Thu Nov 16, 2017 8:02 am
Forum: Service and tech
Topic: The problem of activity during sleep
Replies: 23
Views: 1091

Re: The problem of activity during sleep

I have a P20...here is proof http://www.investigatemagazine.co.nz/Investigate/wp-content/uploads/2017/11/Screenshot_20171116-205027.png Now here is the overnight battery drop screenshot: http://www.investigatemagazine.co.nz/Investigate/wp-content/uploads/2017/11/Screenshot_20171116-065721.png
by Neville
Wed Nov 15, 2017 9:29 pm
Forum: Service and tech
Topic: The problem of activity during sleep
Replies: 23
Views: 1091

Re: The problem of activity during sleep

I have the p20 processor and having the same problems with the senseless discharging. Please help I have P20. Charged to 100% at midnight, turned to flight mode and unplugged from charger. At 7am battery down to 91%. Battery settings stated bluetooth had used 7% of the battery during the night, whi...
by Neville
Thu Nov 09, 2017 1:01 am
Forum: Service and tech
Topic: Critical error - headphone software fault
Replies: 6
Views: 464

Re: Critical error - headphone software fault

blackview_admin wrote:Is there any dust inside the jack port?


No...this was the first thing we checked for. It appears to be software related...
by Neville
Sun Nov 05, 2017 10:10 pm
Forum: Service and tech
Topic: Critical error - headphone software fault
Replies: 6
Views: 464

Re: Critical error - headphone software fault

Em meu celular aparece o mesmo problema todas as vezes que o celular é submerso na água. A forma que consigo resolver o problema é a seguinte: - Sopro o box de conexão para que saia toda a água e coloco ele para carregar um pouco, como no carregamento o celular sofre um pequeno aquecimento ele faz ...
by Neville
Fri Nov 03, 2017 4:09 am
Forum: Service and tech
Topic: Critical error - headphone software fault
Replies: 6
Views: 464

Critical error - headphone software fault

We now have two customers with phones that cannot make or receive phone calls normally because the unit thinks its headphones are plugged in. We have upgraded their phones through the OTA's and factory reset phones but the headphone icon comes on between 1 and 5 mins after a reboot and makes it impo...
by Neville
Wed Oct 25, 2017 4:44 am
Forum: Service and tech
Topic: Headset problem
Replies: 7
Views: 819

Re: Headset problem

If you are affected by this headset issue please try to update to the latest firmware and perform a factory reset after that. If that don't help please contact your seller to exchange the device. Sorry for this inconvenience. (Only) if you don't receive help by the seller please contact us with all...
by Neville
Mon Oct 09, 2017 7:40 am
Forum: Service and tech
Topic: BV8000Pro_blackview_20170908 problems
Replies: 4
Views: 1031

Re: BV8000Pro_blackview_20170908 problems

Pictures and video: https://box1.cz/s/cHyQ5DyWcapYhuk Thank you very much for your feedback. I reported this to our technicians and hope it can be fixed quickly. I recommend you to flash an older Firmware in the meantime if you prefer that. Backups should be done before every update. Need help. Cus...
by Neville
Mon Oct 09, 2017 5:11 am
Forum: Service and tech
Topic: BV8000Pro_blackview_20170908 problems
Replies: 4
Views: 1031

Re: BV8000Pro_blackview_20170908 problems

Pictures and video: https://box1.cz/s/cHyQ5DyWcapYhuk Thank you very much for your feedback. I reported this to our technicians and hope it can be fixed quickly. I recommend you to flash an older Firmware in the meantime if you prefer that. Backups should be done before every update. Need help. Cus...

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