Blackview User Forum

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by Neville
Tue Jun 09, 2020 3:27 am
Forum: Service and tech
Topic: Battery performance
Replies: 32
Views: 4869

Re: Battery performance

If I install the update and a problem occurs ... for example, as my colleagues run out of battery, what can I do then?! .... can I go back to the old firmware version in any way? Hello, You'd better contact the professional after-sale department: support02@blackview.hk I did...but they never answer...
by Neville
Wed Jun 03, 2020 12:16 pm
Forum: Service and tech
Topic: Battery performance
Replies: 32
Views: 4869

Re: Battery performance

Can Admin please advise whether battery drain is being tracked on the 9800 Pro and whena firmware fix might come? It's a great phone if you can fix this.
by Neville
Mon Jun 01, 2020 7:06 am
Forum: Service and tech
Topic: Problem with battery - slow charge - fast discharge
Replies: 1
Views: 818

Re: Problem with battery - slow charge - fast discharge

Blackview Admin...I have seen a couple of posts on battery drain in the 9800Pro...with some identifying the FLIR camera as the cause...can you please escalate this to get a fix via an urgent firmware update?
by Neville
Sat Jan 04, 2020 10:28 am
Forum: Service and tech
Topic: VoLTE not enabled
Replies: 1
Views: 1106

VoLTE not enabled

Can the next update please turn on VoLTE in firmware?
by Neville
Thu Nov 07, 2019 3:22 am
Forum: Service and tech
Topic: Blackview Admin kidnapped by aliens?
Replies: 2
Views: 1496

Blackview Admin kidnapped by aliens?

It has been more than two weeks since Admin has replied to a question...
by Neville
Mon Oct 28, 2019 10:00 pm
Forum: Service and tech
Topic: BV9700 Pro screen stopped working
Replies: 2
Views: 1965

Re: BV9700 Pro screen stopped working

Seems like Blackview Admin has quit...I can't find any replies for a week or more...
by Neville
Thu Oct 24, 2019 3:29 am
Forum: Service and tech
Topic: 9700pro freezes
Replies: 2
Views: 1849

Re: 9700pro freezes

We have two clients who have developed this problem, one writes: " The freeze is happening on the home page of the phone, not in an app. I tend to notice it if when I pick it up to do something I cannot get the phone to activate. I can see my wallpaper & usually some notifications but I can...
by Neville
Wed Oct 16, 2019 10:49 am
Forum: Service and tech
Topic: Android 8.1 patches
Replies: 12
Views: 5753

Re: Android 8.1 patches

THANK YOU for your patches why do not we have the update for  android 9? Because the P60 hardware and components were fine-tuned to run on Android 8, and manufacturers are fast learning that it is impossible to guarantee hardware configurations can run future Android versions that exceed the parame...
by Neville
Mon Sep 23, 2019 10:48 am
Forum: Service and tech
Topic: How to enter Safe Mode?
Replies: 3
Views: 1018

Re: How to enter Safe Mode?

blackview_admin wrote:
The Power-on interface: Long press Power + Volume down

Not good advice...ended up in a six line menu ALL in Mandarin except for the letters GPS in line four.
I now need URGENT advice on which line to select and how?
by Neville
Sat Sep 21, 2019 5:24 am
Forum: Service and tech
Topic: How to enter Safe Mode?
Replies: 3
Views: 1018

How to enter Safe Mode?

Can't figure out how to reboot to safe mode on this model, please assist.
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